What does success of a community really mean? There's no one answer to this, but all community managers and owners need to understand how to track success. Knowledge-sharing communities serve many different purposes – and often times are unique to your organization. To accurately measure the success of your community, it’s critical that you first understand the objective and vision for your community. Without understanding the objective, you won’t be able to track your community’s success.
Put your AnswerHub skills to the test in our latest blog series of AnswerHub Expert Tips. Whether you’ve been using AnswerHub for days or years, there are probably a few tricks we can teach you. We’ll show you some tips and tutorials to help you use AnswerHub to the fullest, one week at a time.
Over the course of my career, I've worked with more than 80 clients and companies in 18 different vertical industries.
Baby Boomers, once America’s largest generation, have been surpassed by millennials, also known as Gen Y. With this increase in numbers comes more purchasing power. According to Ad Age, millennials are expected to collectively spend more than $200 billion annually beginning in 2017 and $10 trillion in their lifetimes. Millennials are also increasingly becoming decision-makers at major corporations – the businesses your company wants as customers.
Put your AnswerHub skills to the test in our latest blog series of AnswerHub Expert Tips. Whether you’ve been using AnswerHub for days or years, there are probably a few tricks we can teach you. We’ll show you some tips and tutorials to help you use AnswerHub to the fullest.
Most New Year’s resolutions don’t survive very long, but achieving a more successful online community in 2017 doesn't have to be impossible. Here are five tips to help you build a stronger, more successful community:
How many times have you spoken to your bank, cable company, or another product or service provider with whom you have a relationship and had to provide them with a list of information about yourself, your order, your preferences, your previous issues and your most recent unresolved issue?
As we plan for an exciting 2017 full of great content, we invite you to enjoy 2016's top five blog posts covering topics such as community engagement, knowledge management, and more.
Organization is critical to an online community’s success. To drive adoption – and keep users coming back – a community must provide a user-friendly experience. The navigation must be intuitive, content should be segmented into Spaces, and posts should be properly tagged and categorized. If you’re struggling with creating an organized community, we have tips from the experts at Safe Software, Inc.