Leveraging Customer Advocates Through Community

By Nick Rossi on Jan 19, 2017 10:38:32 AM

Customers eager to share their positive experiences with your company and help other customers with their questions add a unique element that is far more powerful than any marketing strategy you can create. Simply put, advocates add a human and trusting element.
 
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How to Measure Success in Your Community

By AnswerHub on Jan 18, 2017 4:28:05 PM

What does success of a community really mean? There's no one answer to this, but all community managers and owners need to understand how to track success. Knowledge-sharing communities serve many different purposes – and often times are unique to your organization. To accurately measure the success of your community, it’s critical that you first understand the objective and vision for your community. Without understanding the objective, you won’t be able to track your community’s success.

Topics: Community
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AnswerHub Expert Tip: Creating a Private Space

By AnswerHub on Jan 12, 2017 8:00:00 AM

Put your AnswerHub skills to the test in our latest blog series of AnswerHub Expert Tips. Whether you’ve been using AnswerHub for days or years, there are probably a few tricks we can teach you. We’ll show you some tips and tutorials to help you use AnswerHub to the fullest, one week at a time.   

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Are You Providing an Outstanding Customer Experience?

By Tom Smith on Jan 11, 2017 8:00:00 AM

Over the course of my career, I've worked with more than 80 clients and companies in 18 different vertical industries.

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How to Exceed Millennial Customer Service Expectations

By Caitlin Zucal on Jan 10, 2017 8:00:00 AM

Baby Boomers, once America’s largest generation, have been surpassed by millennials, also known as Gen Y. With this increase in numbers comes more purchasing power. According to Ad Age, millennials are expected to collectively spend more than $200 billion annually beginning in 2017 and $10 trillion in their lifetimes. Millennials are also increasingly becoming decision-makers at major corporations – the businesses your company wants as customers.

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AnswerHub Expert Tip: Creating a Static Webpage

By Nick Rossi on Jan 5, 2017 8:00:00 AM

Put your AnswerHub skills to the test in our latest blog series of AnswerHub Expert Tips. Whether you’ve been using AnswerHub for days or years, there are probably a few tricks we can teach you. We’ll show you some tips and tutorials to help you use AnswerHub to the fullest.

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Kick Off 2017 with a Stronger Online Community

By Caitlin Zucal on Jan 4, 2017 8:00:00 AM

Most New Year’s resolutions don’t survive very long, but achieving a more successful online community in 2017 doesn't have to be impossible. Here are five tips to help you build a stronger, more successful community:

Topics: Community
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Omnichannel Customer Service Improves Customer Experience

By Tom Smith on Jan 3, 2017 10:01:01 AM

How many times have you spoken to your bank, cable company, or another product or service provider with whom you have a relationship and had to provide them with a list of information about yourself, your order, your preferences, your previous issues and your most recent unresolved issue?

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DZone Software's Top 5 Blog Posts of 2016

By Caitlin Zucal on Dec 29, 2016 8:00:00 AM

As we plan for an exciting 2017 full of great content, we invite you to enjoy 2016's top five blog posts covering topics such as community engagement, knowledge management, and more. 

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Safe Software's 5 Tips for Building an Organized Online Community

By Caitlin Zucal on Dec 28, 2016 8:00:00 AM

Organization is critical to an online community’s success. To drive adoption – and keep users coming back – a community must provide a user-friendly experience. The navigation must be intuitive, content should be segmented into Spaces, and posts should be properly tagged and categorized. If you’re struggling with creating an organized community, we have tips from the experts at Safe Software, Inc.

Topics: Community
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