Online communities can help your company build stronger brand awareness, nurture deeper relationships with your customers, relieve pressure on your employees, validate product roadmaps and gain new business insight necessary to adapt to changing markets.
Your community will establish a culture, which will either drive or inhibit engagement. Community managers must establish guidelines to set the stage for desired culture and community behaviors — if you leave it up to your users or member base, your community is less likely to thrive and will be harder to manage.
Every company goes through employee turnover. Compdata Survey's reported a 16.4% average turnover rate across all industries in 2015. That's a lot of people leaving and a ton of knowledge leaving too! But, how much does that turnover cost your organization?
What does success of a community really mean? There's no one answer to this, but all community managers and owners need to understand how to track success. Knowledge-sharing communities serve many different purposes – and often times are unique to your organization. To accurately measure the success of your community, it’s critical that you first understand the objective and vision for your community. Without understanding the objective, you won’t be able to track your community’s success.
Put your AnswerHub skills to the test in our latest blog series of AnswerHub Expert Tips. Whether you’ve been using AnswerHub for days or years, there are probably a few tricks we can teach you. We’ll show you some tips and tutorials to help you use AnswerHub to the fullest, one week at a time.
Over the course of my career, I've worked with more than 80 clients and companies in 18 different vertical industries.
Baby Boomers, once America’s largest generation, have been surpassed by millennials, also known as Gen Y. With this increase in numbers comes more purchasing power. According to Ad Age, millennials are expected to collectively spend more than $200 billion annually beginning in 2017 and $10 trillion in their lifetimes. Millennials are also increasingly becoming decision-makers at major corporations – the businesses your company wants as customers.
Put your AnswerHub skills to the test in our latest blog series of AnswerHub Expert Tips. Whether you’ve been using AnswerHub for days or years, there are probably a few tricks we can teach you. We’ll show you some tips and tutorials to help you use AnswerHub to the fullest.