Success tips from the community manager playbook

By Nick R on Feb 8, 2017 10:26:19 AM

Online communities can help your company build stronger brand awareness, nurture deeper relationships with your customers, relieve pressure on your employees, validate product roadmaps and gain new business insight necessary to adapt to changing markets.

Continue Reading

Cultivate Your Community Culture with Established Guidelines

By Chelsea Bosworth on Jan 26, 2017 5:27:54 AM

Your community will establish a culture, which will either drive or inhibit engagement. Community managers must establish guidelines to set the stage for desired culture and community behaviors — if you leave it up to your users or member base, your community is less likely to thrive and will be harder to manage.

Topics: Community
Continue Reading

Expert tips: How to ease the cost of knowledge loss from employee turnover.

By Nick R on Jan 25, 2017 8:00:00 AM

Every company goes through employee turnover. Compdata Survey's reported a 16.4% average turnover rate across all industries in 2015. That's a lot of people leaving and a ton of knowledge leaving too! But, how much does that turnover cost your organization?

Continue Reading

Leveraging Customer Advocates Through Community

By Nick R on Jan 19, 2017 10:38:32 AM

Customers eager to share their positive experiences with your company and help other customers with their questions add a unique element that is far more powerful than any marketing strategy you can create. Simply put, advocates add a human and trusting element.
 
Continue Reading

How to Measure Success in Your Community

By AnswerHub on Jan 18, 2017 4:28:05 PM

What does success of a community really mean? There's no one answer to this, but all community managers and owners need to understand how to track success. Knowledge-sharing communities serve many different purposes – and often times are unique to your organization. To accurately measure the success of your community, it’s critical that you first understand the objective and vision for your community. Without understanding the objective, you won’t be able to track your community’s success.

Topics: Community
Continue Reading

AnswerHub Expert Tip: Creating a Private Space

By AnswerHub on Jan 12, 2017 8:00:00 AM

Put your AnswerHub skills to the test in our latest blog series of AnswerHub Expert Tips. Whether you’ve been using AnswerHub for days or years, there are probably a few tricks we can teach you. We’ll show you some tips and tutorials to help you use AnswerHub to the fullest, one week at a time.   

Continue Reading

Are You Providing an Outstanding Customer Experience?

By Tom Smith on Jan 11, 2017 8:00:00 AM

Over the course of my career, I've worked with more than 80 clients and companies in 18 different vertical industries.

Continue Reading

How to Exceed Millennial Customer Service Expectations

By Caitlin Zucal on Jan 10, 2017 8:00:00 AM

Baby Boomers, once America’s largest generation, have been surpassed by millennials, also known as Gen Y. With this increase in numbers comes more purchasing power. According to Ad Age, millennials are expected to collectively spend more than $200 billion annually beginning in 2017 and $10 trillion in their lifetimes. Millennials are also increasingly becoming decision-makers at major corporations – the businesses your company wants as customers.

Continue Reading

AnswerHub Expert Tip: Creating a Static Webpage

By Nick R on Jan 5, 2017 8:00:00 AM

Put your AnswerHub skills to the test in our latest blog series of AnswerHub Expert Tips. Whether you’ve been using AnswerHub for days or years, there are probably a few tricks we can teach you. We’ll show you some tips and tutorials to help you use AnswerHub to the fullest.

Continue Reading

Kick Off 2017 with a Stronger Online Community

By Caitlin Zucal on Jan 4, 2017 8:00:00 AM

Most New Year’s resolutions don’t survive very long, but achieving a more successful online community in 2017 doesn't have to be impossible. Here are five tips to help you build a stronger, more successful community:

Topics: Community
Continue Reading