If your company is like most, the workplace is growing more diverse, an enormous advantage as you bring different and unique points of view, cultures, and ideologies together to achieve a common goal. Companies today look to utilize innovation, collaboration, and transparency in order to achieve strategic objectives. The diversity of perspectives yields greater resources applied to the problem or situation. The question is not should we encourage greater participation; it’s what is the best way to do so effectively?
In its basic form, knowledge management is about converting available raw data into digestible information. That information is then placed in a reusable repository for the benefit of any future need based on similar kinds of experiences. Knowledge management contributes to the streamlining of ideas, solved problems, new projects and product deployment driving towards productivity.
Ideation, in terms of community, can be a useful tool on several fronts. It can motivate employees helping them feel appreciated when others vote for their ideas. It can also be used to increase engagement, ensuring your developers stay in your community and continue to grow. Most importantly, it can be the driver of your product development as your community suggests new uses and features they would like to see.
There are countless free and inexpensive options if someone is looking for a Q&A solution for their teams. Heck, the founder of AnswerHub is the same person who developed OSQA (open source Q&A). Why did he revisit the solution and turn it into a paid solution then? The answer isn’t just that he wanted to make money (although that’s always nice).
A developer community generally defined is a group of developers gathered in a place to achieve a common goal. Thanks for reading!
Today, a Google search for any type of information will deliver you ads and thousands of results. Many of the results are discussion threads on forums. There are millions of online forums that people around the world use daily. Studies indicate that employees spend 20% of their time, a day each week, looking for information and data.
The goal of implementing a Developer Engagement and Community Platform should always be in pursuit of the following: increased employee productivity, improved customer service (both internal and external), and lower support costs. Successful implementations require meticulous planning, a deep understanding of what makes your company unique in your space, and adequate training for your user-base.
A developer community platform is different from other online community platforms: a developer community centers around solutions. Developers engage in a community to solve problems, exchange knowledge, and find tools that help them do their jobs better. Your platform should be a highly interactive environment weighted toward coding and best practices in the field.
Developer evangelism is like trying to sell shoes to a bunch of cobblers. Software developers relate to technology, not to the brand or company behind it. They aren’t fazed by traditional marketing tactics, and their radar for being thrown the company party line is keen. You’ll get their attention after you earn street cred by demonstrating your technical know-how and ability to feel their pain. You need to gain their respect before you get their ear.