In its basic form, knowledge management is about converting available raw data into digestible information. That information is then placed in a reusable repository for the benefit of any future need based on similar kinds of experiences. Knowledge management contributes to the streamlining of ideas, solved problems, new projects and product deployment driving towards productivity.
Developer evangelists and developer relations managers need to show the business value their efforts are generating. One significant measure of value is developer engagement in your online community. Using the right community software, regularly tracking activity, and reading engagement metrics can give you a keen understanding of how your community is performing. These measures can also give insight into how that performance contributes to your organization’s broader product development goals.
Knowledge is key for today's organizations. Every organization pays employees for the knowledge they possess and the ability to put that knowledge to use. Yet, most organizations are not providing these "knowledge workers" with a way to collect, manage and share their knowledge with the rest of the organization.