If you’re spending the money for an enterprise level developer community solution, you need to make sure you optimize the ROI you get from it. The first steps are setting objectives, ensuring you have great content, and making sure you’re engaging all of your members.
Once you recognize the need for a developer community, the next step is putting together a list of wants and needs for your community. We created the following list of things every great developer community needs.
Ideation, in terms of community, can be a useful tool on several fronts. It can motivate employees helping them feel appreciated when others vote for their ideas. It can also be used to increase engagement, ensuring your developers stay in your community and continue to grow. Most importantly, it can be the driver of your product development as your community suggests new uses and features they would like to see.
There are countless free and inexpensive options if someone is looking for a Q&A solution for their teams. Heck, the founder of AnswerHub is the same person who developed OSQA (open source Q&A). Why did he revisit the solution and turn it into a paid solution then? The answer isn’t just that he wanted to make money (although that’s always nice).
A developer community generally defined is a group of developers gathered in a place to achieve a common goal. Thanks for reading!
Dealing with different personalities, across different generations, all with their own different sets of motivations can be one of the toughest challenges managers face today. While it may be impossible to please everyone, there are some things that are almost universally known to motivate people. These things range from one of the oldest parts of human society, games, to simply providing easy access to relevant information.
Picking the right tool to build your developer community to be a space where people want to spend time is hard. Getting users engaged and actively contributing is a whole new level of challenge. Below are three proven keys to marketing your developer community, encouraging users to make your space their digital home for Questions & Answers, articles related to your business objectives, and ideas to build your product roadmap.
The product roadmap can be a winding and twisting path with branches that lead to dead ends. The best roadmaps are adaptive and can change when the voice of the customer (driver of your business) lets you know what they want. One of the hardest jobs is understanding what your product does best, what your customers desire and expect out of your product, and what to do next in terms of evolution if there are gaps. The best way to understand what your customers want is to ask them, but not all customers are vocal or can accurately articulate what they want to see next. This is where AnswerHub’s ideation tool can step in and help your community work together to let you know what they want.
Today, a Google search for any type of information will deliver you ads and thousands of results. Many of the results are discussion threads on forums. There are millions of online forums that people around the world use daily. Studies indicate that employees spend 20% of their time, a day each week, looking for information and data.
The goal of implementing a Developer Engagement and Community Platform should always be in pursuit of the following: increased employee productivity, improved customer service (both internal and external), and lower support costs. Successful implementations require meticulous planning, a deep understanding of what makes your company unique in your space, and adequate training for your user-base.