The AnswerHub advantage.

Success.png

Deflect more cases.

Resolve more cases without adding headcount. 

Nurture

Nurture deeper relationships.

Build brand loyalty and maximize lifetime customer value.

Champions.png

Discover your champions.

Give experts and advocates the recognition they deserve.

BigPicture.png

See the big picture.

Access analytics to proactively spot product and market trends.

AnswerHub external developer communities help drive business results throughout your entire organization.

CEO

Create a win/win for your customers and organization.

learn more

Support

Take the headache out of your day with fewer tickets and happier customers.

learn more

Product Management

Listen to continuous customer feedback to make informed product improvements.

learn more

Marketing

Gain accurate insights into the needs and wants of your target audience.

learn more

Account Management

Engage customers to increase satisfaction and improve retention.

learn more

Engineering

Gauge product quality and performance directly from your users.

learn more

Trusted by the world’s smartest companies

Deflect more cases.

Use shared knowledge and community connections to resolve support issues before they become problems that hinder customer success.

KDSOverviewPicsQuestions.jpg

Case deflection.

Gain hours back for your support team by proactively helping your customers.

Common problems, solved.

Archive knowledge to speed time-to-answer and prevent duplicate questions.

Connected community.

Encourage customers to build relationships to solve problems, share knowledge, and learn.

Nurture deeper relationships.

Community engagement strengthens customer relationships — dig below surface-level interactions and get to know your customers.

KDSOverviewPics_nurtures.jpg

Boost engagement.

Keep conversations on-going and frequent with your customers for a valuable relationship.

Exceed customer expectations.

Deliver an efficient support experience that turns issues into opportunities.

Answers when they need them.

Supply your customers with solutions they can depend on.

Discover your champions.

Identify experts in your community and reward quality contributions to build brand advocacy.

KDS Champions

Leverage experts.

Identify the right people with the right knowledge to support your community.

Reward participation.

Recognize quality contributions and encourage others to actively engage.

Encourage brand advocacy.

Transform the customer support experience into a powerful lead generation tool.

See the big picture.

Become an industry leader by identifying market trends and gaining unique insight into your customer base.

KDS Analytics

Continuous feedback.

Give customers the opportunity to share their ideas and suggest areas for improvement.

Powerful insights.

Tap the pulse of your customer base to identify their needs and wants.

Competitive advantage.

Rise above the rest by making informed decisions to evolve your business.

AnswerHub integrates with all your favorite tools.
integrations_sso.png
Single Sign-On (SSO)

Enjoy single sign-on across mobile, web and desktop. AnswerHub can accommodate many SSO configurations out of the box, including SAML, OpenID, LDAP, Active Directory, ADFS and Crowd.

integrations_parature.png
Parature

Crowdsource customer support and help users find the right answers without the hassle of phone calls and multiple support tickets.

Integrate with Hipchat
Atlassian HipChat

When new activity is posted to AnswerHub, a notification is pushed to the Hipchat rooms that correlates with that topic.

integrations_slack.png
Slack

Send a question posted in AnswerHub to a Slack stream.

Ask our Professional Services team about custom:

  Themes 

  SSO integrations

  Content types

  User profiles

  Badges

  Email templates 

  Workflows

  And more

Looking for something specific? Ask us.

Reddin Case Study

“With AnswerHub, developers can easily post questions, route questions to topic experts, and find answers without submitting a support ticket. This has enabled our community to become extremely self-sufficient."

DEVELOPER RELATIONS MANAGER  MULESOFT

Customer sites you can visit.

Ready to try AnswerHub?