Use shared knowledge and community connections to resolve support issues before they become problems that hinder customer success.
Gain hours back for your support team by proactively helping your customers.
Archive knowledge to speed time-to-answer and prevent duplicate questions.
Encourage customers to build relationships to solve problems, share knowledge, and learn.
Community engagement strengthens customer relationships — dig below surface-level interactions and get to know your customers.
Keep conversations on-going and frequent with your customers for a valuable relationship.
Deliver an efficient support experience that turns issues into opportunities.
Supply your customers with solutions they can depend on.
Identify experts in your community and reward quality contributions to build brand advocacy.
Identify the right people with the right knowledge to support your community.
Recognize quality contributions and encourage others to actively engage.
Transform the customer support experience into a powerful lead generation tool.
Become an industry leader by identifying market trends and gaining unique insight into your customer base.
Give customers the opportunity to share their ideas and suggest areas for improvement.
Tap the pulse of your customer base to identify their needs and wants.
Rise above the rest by making informed decisions to evolve your business.
“With AnswerHub, developers can easily post questions, route questions to topic experts, and find answers without submitting a support ticket. This has enabled our community to become extremely self-sufficient."
DEVELOPER RELATIONS MANAGER MULESOFT